Call center scam is one-off incident: Kiran Karnik Friday, June 24 2005 19:33 Hrs (IST) - World Time -
New Delhi:
Downplaying the alleged call centre scam, software and BPO association Nasscom today (Jun 24, 2005) said the alleged sale of credit card details to an undercover British reporter is of a "very very" rare kind and an one-off incident.
"The clients are full of praise, appreciation for the tight standards Indian industry has established and the safeguards put into place. None of these means that there is complacency and any such event is for us to look back and investigate", Nasscom president Kiran Karnik said.
But the fact was clients were extremely satisfied with the situation in India and there was a three-layer security and more within each company. The legal framework and enforcement in India were equally good, he said.
He was commenting on an "expose" in the British tabloid "The Sun" on an Indian IT worker selling vital details about 1000 UK nationals.
Karnik said it was well known that incidents like this had occurred across the world and the sale by an Indian IT worker was an one-off case.
Yesterday (Jun23, 2005) IT minister Dayanidhi Maran had downplayed the incident saying, "We have nothing to do with it. We don't wish to react to it." He also clarified that it is just a freak incident and one should not make mountains out of a mole.