New Delhi: Concerto Software, Inc, a proven provider of contact centre solutions, and major player in the contact centre solutions industry in India today (July 16, 2004) announced that Keane Worldzen, a business process outsourcing (BPO) company with expertise in collection and recovery operations, has selected Concerto Software's Ensemble (TM) blended solution for managing customer interactions in its New Delhi contact centre.

According to Concerto Software sources, Keane Worldzen, with its strong leadership experience and unique end-to end design and delivery model, focuses on providing optimisation driven outsourcing solutions through a combination of process improvement, service delivery from its India-based operations centres, and strong implementation experience.

By blending inbound and outbound voice capabilities using Concerto Software's product - Ensemble, Keane Worldzen expects to enhance the collection and recovery services it provides to direct issuer, debt buyer and agency clients across a number of industries including Insurance, Healthcare and Financial Services. Keane Worldzen also anticipates Ensemble will improve agent productivity, increase customer satisfaction and prepare the company for future growth, Concerto sources said.