Bangalore: Concerto Software, Inc, a proven provider of customer interaction management (CIM) solutions, announced today that it has been named a Microsoft(R) Business Solutions ISV partner.

Concerto Software's EnsemblePro(TM) unified, multi-channel CIM solution will complement Microsoft CRM, developed by Microsoft Business Solutions, a leading provider of business applications designed to help small and mid-market businesses become more connected to customers, employees, partners and suppliers.

According to company sources, Concerto Software's contact centre solutions help companies better manage customer interactions via voice, e-mail, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact centre - Concerto Software is a trusted partner to companies across the globe.

Microsoft CRM is a powerful, comprehensive system that supports the development of profitable customer relationships by providing lead and opportunity management capabilities, a searchable knowledgebase, and reporting tools with Microsoft Business Solutions CRM modules. Built using Microsoft.NET-connected technologies, Microsoft CRM is easy to deploy, integrate, and customize.

EnsemblePro brings a powerful superset of the best functionality from all of the Concerto Software products together in a single unified solution. Designed from the ground up to incorporate the broad multimedia functionality required by today's contact centres - including ACD, predictive dialling, IVR, email, web chat and collaboration, universal queuing, recording and reporting - EnsemblePro also offers the ability to connect with and add value to existing contact centre point solutions.

Agencies