Mumbai: Global business process management (BPM) solutions provider Staffware Plc is planning to invest around $ two to three million in India in the next two years, even as the company is planning to "heavily outsource" from the sub-continent.

"The BPM sector in India has posted a commendable growth during the last 18 months and is emerging as one of the favourable IT destinations in Asia-Pacific (APAC) region," Staffware country manager (India) Paul Maguire said.

The investments would be mainly to improve the company's research and development (R and D) infrastructure and expand its presence in the country, Maguire said adding, physical proximity to client locations "do a lot in improving customer relationships".

Staffware, which launched its Indian operations, would invest in resource building processes, including recruitment, customer service and training, he said.

"We would also earmark an amount of money for marketing," he said. However, the country manager did not quantify the amount for marketing, which would also include sales and advertising.

Maguire also said the company is planning to make India as its outsourcing and client-servicing hub in APAC region, and added, "India is increasingly becoming an integral part of the global economy and is inevitable to every IT firm."

Staffware would focus on the utility, financial services and governmental sectors in the country, and would also opt for other emerging markets in the APAC region, he added.

PTI