Bangalore: Concerto Software on July 9 released the latest version of its browser- based desktop automation solution, LYRICall(TM), according to an official press release.

LYRICall 3.0 is fully integrated with Concerto's unified CIM solution, Contact Pro, the industry's first browser-based application and scripting tool, provides customer care representatives with complete scripting capabilities via the simplicity of a Web browser, the release said.

Its point-and-click wizards and templates do not require programming skills and allow users to rapidly create screens and scripts, and simply incorporate business rules.

In addition, LYRICall enables agents to access real-time information from multiple data sources - including host systems, legacy applications, the Internet, and corporate intranets and extranets - enabling them to quickly deliver accurate information to customers and improve service.

Agents handling inbound and outbound telephone contact with customers are presented with a customisable LYRICall screen pop showing all relevant information about the customer, the release added.

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