Bangalore: Concerto Software, on May 29, announced that Daksh services has selected Concerto Software’s Ensemble Customer Contact Suite and LYRICall agent desktop solution for its multi-channel contact centre, according to an official press release.

Daksh will implement Ensemble and LYRICall, which will be provided by Concerto Software. This will be done to improve the customer care services it delivers to Fortune 500 clients.

Daksh will use Concerto’s solutions to integrate in-bound and out-bound voice, e- mail and web functionality to better manage customer interactions across multiple channels.

"We needed a scalable, cost-effective, easy-to-deploy solution that also offered all of the multi-channel capabilities our clients and their customers demand," Daksh chief technology officer S L Bhattacharya said. br>
According to the international market research and consulting company Frost & Sullivan, India is the fastest growing market for contact centre systems in the Asia Pacific region, with a projected compound annual growth rate of 24 per cent from 2000 to 2007, the release added.