Los Gatos (California): 24/7 Customer.com, a leading provider of high-quality outsourced customer support services and solutions to Global 500 companies, on February 8 announced that its Bangalore-based customer contact centre became the first in India to earn the highly sought after COPC-2000 certification for its inbound e-mail services and conditional certification for its inbound voice customer service and outbound voice telemarketing services.

"After spending an year preparing all performance metrics, processes, people, planning, and leadership to meet the stringent standards associated with this achievement, 24/7 Customer.com received COPC-2001 certification in December 2001," an official press release said.

"The COPC-2000 Standard was developed in 1995/96 by individuals from Microsoft (Nasdaq: MSFT), Motorola (NYSE: MOT), American Express (NYSE: AXP), L L Bean, and other customer-focused companies, who were concerned with the level of service quality provided to customers by customer service provider organisations," the release said.

"24/7 Customer.com is the first firm in India to achieve COPC-2000 certification. By achieving this certification 24/7 Customer.com has demonstrated that it is a leader setting an example for other CRM companies in India to follow," COPC Chairman Cliff Moore, while congratulating the company, said.