New Delhi: Delhiites will no longer need to remember different numbers for their various queries related to electricity. All they have to do is dial 39999707 for BRPL and 39999808 for BYPL for any query.

"The number, one for each, is equipped to handle all types of queries or complaints related to bill, meter, enforcement, corruption, power supply," a BSES official said.

Consumers calling these numbers are greeted by a next generation IVRS-based system with a professional voice-over gently guiding the caller to the relevant module.

"The new state-of-the-art call centre operations have been designed to provide improved service experience to customers calling BSES," the official said. The number of lines has also been increased to 150 from 100 earlier. To minimise the inconvenience during the waiting time, if any, soothing music will be played.

To make transition to the new number without causing any inconvenience to customers, for the next couple of months the old call centre numbers will continue to function alongside the new number. This will give consumers sufficient time to get familiar with the number.
Source : PTI